Manager, Technology Merchandising Applications About the Team
It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Location
Hybrid Position:
This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.
About the Job
Manager of IT – Merchandising Applications
Is your passion to lead technical teams and programs that deliver solutions focused on supporting a growing and dynamic retail business? Do you love pets and want to join your experience with enabling systems that help PetSmart be the trusted partner of Pet Parents and their pets?
PetSmart is looking for a Manager of IT - Merchandising Applications who will take an active role in the development and implementation of solutions that support business strategies. This person will be accountable for working with cross-functional teams to implement and deliver solutions aligned with strategies and plans for technology, people and process for in-store, corporate and direct-to-consumer environments. This person is also accountable for ensuring organized, predictable, and managed change.
Responsibilities
Direct supervision responsibility for an existing team of retail technical analysts
Resource planning and allocation
Responsible for quality and continuity of the analyst team work product
Project and/or application technical delivery
Career development planning
Production support escalation
Relationship management – technology, business, and vendor partners
Experience
Minimum 3 years as an analyst or an engineer within an enterprise-scale Retail environment
Minimum 3 years in a lead role for the implementation of a retail merchandising-specific project, or in a lead role for an analyst or engineering team
Minimum 3 years of direct supervisory experience
Bachelor's Degree, preference given for Computer/Management Information Systems or Computer Science
Skills
Software Development Lifecycle methodology
Business and system process flow construction
Working knowledge of high-level system designs and architecture
Working knowledge and experience with project methodologies like Agile
Working knowledge and experience with ITIL
Work management tools - Jira
Documentation tools - Confluence
Incident and problem management platform - ServiceNow
Change Management
Understanding of modern software development, QA, and automation best practices
Professional-level written, verbal, and presentation communications
Preference Given
Experience with Retail Master Data, Item and Category Management, and Space Planning
Financial management, working knowledge of capital and expense budgets
About the Culture
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet friendly environment, bring your pets to work!
On-site Dog Park
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
On-site coffee bar
“Lil’ Paws” learning center and onsite daycare facility (associate paid)
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
